ITM Capstone Knowledge management and CRM

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Question Description

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

Once your Graded Assignment is uploaded, a program called Turn It In will analyze your submission for plagiarism. Submissions with more than 40% will not be accepted! If your submission is greater than 40%, you have the option of removing your submission, reworking the paper, and resubmitting again. This can be done as many times as needed until the due date has passed for this Graded Assignment.

ContentNo submission0pointsMissed most of the parts/points of the assignment1pointsDid not answer three parts/points correctly.2pointsDid not answer two parts/points correctly.3pointsDid not answer one part/point correctly.4pointsAnswered all questions correctly.5pointsWriting SkillsNo submission0pointsFrequent errors.1pointsMore than occasional errors.2pointsOccasional errors.3pointsVery few errors.4pointsExcellent – totally free of errors.5pointsFormatting SkillsNo submission0pointsFrequent formatting errors.1pointsMore than occasional formatting errors.2pointsOccasional formatting errors.3pointsVery few errors.4pointsExcellent – totally free of errors.5pointsReferences SuppliedNo submission0pointsNo references were supplied to support the assignment.1pointsSupplied a few references required to support the assignment.2pointsSupplied some references required to support the assignment.3pointsSupplied all but one reference required to support the assignment.4pointsSupplied every reference that was required to support the assignment.5points
 
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